Terms of Service

Phone and on-site estimates are free and carry no obligation. An estimate is based on the information available at the time: square footage, fiber, and visible condition. If a room turns out to be substantially larger or more heavily soiled than described, we will tell you before starting and give you a revised figure to approve.

We confirm an arrival window when you book and call if we are running late. For apartment and condominium buildings, you are responsible for arranging access, elevator reservations, and any building requirements. Water and standard power must be available on site.

Cleaning removes soil, most water-based stains, and odor sources that can be reached and treated. Some conditions are permanent and are not reversible by cleaning: bleach damage, dye loss from pet urine, sun fade, rust staining in some fibers, heat-set stains, fiber abrasion from previous scrubbing, and deterioration of a pad or backing. We identify these where we can before work begins.

Pre-existing damage — loose seams, lifted stair nosing, worn or delaminated backing, weakened fiber — may become more visible after cleaning because soil is no longer hiding it. This is not caused by the cleaning, and we will point it out if we see it.

Typical dry time is four to six hours, but it depends on humidity, airflow, carpet, and pad. Following the aftercare instructions we leave with you — running HVAC, keeping pets and furniture off damp carpet — is part of the service. A treated spot may reappear as the carpet dries; tell us within seven days and we will re-treat it at no charge.

Residential work is due on completion by card, cash, or check. Commercial accounts may be invoiced with agreed terms. There is no deposit for standard residential cleaning and no trip charge anywhere in Westchester County.

Please give at least twenty-four hours' notice to change or cancel an appointment so the time can be offered to someone else. There is no cancellation fee for reasonable notice.

We work carefully and carry insurance. We ask that you secure cash, jewelry, and fragile items before we arrive. We are not responsible for items left on the floor, for pre-existing damage described above, or for carpet that fails because of an underlying moisture problem in the building.